Shipping policy

SHIPPING POLICY

NOVACARATS

1020, Huron Rd E,
Cleveland, OH, USA
44115

Processing Time

All items listed in our store are made to order specifically for you. It typically takes 10–12 business days to craft and prepare your jewellery for shipment.

For product-specific processing and delivery estimates, please refer to the individual product pages.

Worldwide Shipping

We proudly ship internationally to customers worldwide.

Please note that the customer is responsible for any customs duties, import taxes, VAT, or other charges imposed by their local government. NOVACARATS is not responsible for these fees, and we recommend checking your country's import regulations before placing an order.

Shipping Rates

Free Shipping

Free shipping is available to:

United Kingdom
United States
Canada
Europe
Thailand
Hong Kong
Malaysia
Singapore
Indonesia
Taiwan
India

Other Countries

Economy Shipping: £12
Express Shipping: £28

Please Note:
Express shipping only reduces transit time. Processing times remain unchanged at 10–12 business days.

Estimated Delivery Times

Express Shipping

Delivery within 5–7 business days
Fully tracked
Signature required upon delivery

Economy Shipping

Delivery within 12–15 business days
Basic tracking available
Signature may not be required depending on the destination

Tracking & Insurance

Once your order has been shipped, you will receive a tracking number via email.

All shipments are fully insured for the full purchase value while in transit. Where applicable, a signature may be required upon delivery to ensure secure receipt of your order.

Important Information

NOVACARATS cannot be held responsible for delivery delays caused by shipping carriers, customs inspections, severe weather conditions, public holidays, or other unforeseen circumstances beyond our control.
We are unable to deliver to PO Box addresses.
Delivery timelines are estimates and may vary depending on the destination country and customs procedures.

Shipping Comparison

Feature	Express Shipping	Economy Shipping
Price	£28	Free* / £12
Delivery Time	5–7 Business Days*	12–15 Business Days*
Insurance	Yes	Yes
Tracking Number	Yes	Yes
Detailed Tracking History	Yes	Limited
Signature Required	Yes	May Vary
Carrier	DHL / FedEx / UPS	Local Postal Services

Additional Notes

Free Shipping Availability

Free shipping is available to customers in the United Kingdom, United States, Canada, Europe, Thailand, Hong Kong, Malaysia, Singapore, Indonesia, Taiwan, and India.

For all other countries:

Economy Shipping: £12
Express Shipping: £28

Delivery Delays

Express Shipping

Most parcels are delivered within 5–7 business days after dispatch.
Customs inspections, weather conditions, and local carrier delays may extend delivery times.

Economy Shipping