Below mentioned are few of the most frequently asked questions and there relevant answers.
If you do not find answer you are looking for please feel free to contact us via email or messenger and we will be pleased to answer all your questions.
We specialize in premium lab grown diamond jewelry including engagement rings, wedding bands, earrings, pendants, bracelets, and fine jewelry. Our collections combine timeless elegance with modern craftsmanship.
Each piece is handcrafted to order. Production typically takes 7–14 business days before shipping depending on design complexity.
Yes. All NovaCarats diamonds are ethically created in advanced laboratories and offer a sustainable alternative to mined diamonds.
Yes. We provide custom design services allowing customers to create personalized engagement rings and fine jewelry pieces.
Every piece undergoes multiple quality inspections and is crafted using premium materials and certified lab grown diamonds.
Orders may be modified or canceled within a limited period after purchase before production begins.
We focus on ethically sourced materials, lab grown diamonds, responsible manufacturing, and reduced environmental impact.
Our lab grown diamonds come with IGI certification, which details the diamond's characteristics, grading, and authenticity.
To measure your ring size at home, NOVACARATS uses the international standard ring sizing system. There's no need to specify a particular size format; simply place your order using your known ring size. If you're unsure, visit our 'Find Your Ring Size' page for detailed guidance. This tool helps you accurately determine your ring size from home, ensuring a perfect fit.
Yes, we provide complimentary engraving services. You can specify your engraving details when placing your order. If you'd like to add engraving after your order has been placed, simply email us with the details before your order is shipped. We'll personalize your jewelry exactly as you envision.
Connecting with NOVACARATS is simple and convenient. Follow us on Instagram @novacarats for the latest updates and inspiration. You can also email us at novacarats@outlook.com or call us at +44 7831094945 for any inquiries or assistance. We're always happy to help.
Absolutely. Whether it's Silver, 10K, 14K, 18K Gold, or Platinum, all our jewelry is crafted from solid precious metals. Every piece is stamped with a mark of purity on the inside, ensuring you receive genuine, high-quality metal with no plating. Our commitment to solid materials guarantees durability, authenticity, and long-lasting value.
Yes. Lab-grown diamonds created using CVD (Chemical Vapor Deposition) or HPHT (High Pressure High Temperature) methods share the same chemical composition and physical appearance as natural diamonds. Most CVD diamonds test as diamonds using standard diamond testers. For accurate identification and verification, trusted laboratories such as IGI and GIA use advanced testing methods and provide certifications confirming the authenticity of natural and lab-grown diamonds.
Absolutely. Lab-grown diamonds are real diamonds with the same physical, chemical, and optical properties as natural diamonds. They offer the same brilliance, fire, and sparkle while being created in controlled laboratory environments. To the naked eye, they are virtually indistinguishable from natural diamonds. Only specialized gemological laboratories such as GIA and IGI can identify the differences using advanced testing techniques.
Yes, all NOVACARATS lab-grown diamonds are certified by reputable grading laboratories such as IGI. These certifications verify the diamond's authenticity, quality, and grading characteristics, giving you complete confidence in your purchase.
Yes, we ship to 74 countries worldwide, including major markets such as the USA, Canada, UK, India, Australia, New Zealand, and countries across Europe, Africa, the Middle East, and South America. We strive to make our high-quality jewelry accessible globally, ensuring you can enjoy NOVACARATS no matter where you are.
We prioritize the safety and timely delivery of your order. We collaborate with top-tier shipping partners renowned for their secure delivery practices. Depending on your location and chosen shipping preferences, we employ trusted courier services like USPS, DHL, UPS, or FedEx. Ensuring your satisfaction and the secure arrival of your purchase is our foremost concern.
Customs duty requirements differ by destination country. For shipments to the USA, Australia, UK, Singapore, Malaysia, Hong Kong, New Zealand, the Middle East, and South America, no customs duty is charged. For Canada and European countries, customs duties may apply but will not exceed $30 USD. If any customs duties are due, our shipping partner will contact you directly.
We offer two shipping options. Standard Shipping typically takes 15–17 days from the date your order is ready to ship. Express Shipping via UPS, DHL, or FedEx delivers within 6–9 working days after dispatch and is available for an additional fee of USD 45.
No. Selecting express shipping does not reduce the production time of your order. Production timelines remain the same regardless of shipping method. Express shipping only reduces the delivery time after your order has been completed and dispatched.
Yes. We offer a Rush Order Service for customers who need their jewelry sooner. This service is available for an additional fee of USD 75 and gives your order priority in our production queue. Your order will also be shipped via express delivery. Please contact us immediately after placing your order to arrange rush processing.
Do you accept returns, exchanges, and cancellations?
Yes, we offer the following policies for returns, exchanges, and cancellations:
Returns: Customers can return items within 30 days of delivery. Please initiate your return within 21 days of receiving your item and ensure it is sent back within 30 days from the delivery date.
Exchanges: We allow exchanges within 30 days of delivery for pre-made jewelry or items listed on our site. Please note that custom orders are final and cannot be returned or exchanged.
Cancellations: You may cancel your order within 2 days of placement without penalty. Cancellations made after this period will incur a 15% cancellation fee based on the total order amount.
Feel free to contact us if you have any further questions about our policies.
No, we are unable to accept returns or exchanges for custom and personalized orders. Since these items are crafted according to your specific requirements and are uniquely tailored to you, they cannot be returned or exchanged. Please make sure to double-check your order details and specifications before confirming your purchase to ensure everything is perfect.
Yes, you are responsible for the return shipping expenses. Please make sure to return the item with all original documents and packaging. This is crucial for preserving the product’s condition during transit and for the processing of your return.
IGI Certified Jewelry
Independently Certified for Superior Quality and Authenticity
Handcrafted Design
Beautifully Handcrafted to the Highest Standards
Worldwide Shipping
Delivering Fine Jewelry to Customers Around the World
Eco-Conscious Luxury
Created with Recycled Metals and Responsibly Grown Diamonds
30-Day Returns
Shop with Confidence Through Our 30-Day Return Guarantee
